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We have a series of measures in place to protect both you and
our colleagues. That may mean some slight delays to our
service compared to normal, so please bear with us.
We deliver small items to Home. For delivery of large items, we offer our room of choice delivery service with some adjustments to maintain the safety of both our customers and colleagues. You will be presented with the accurate delivery time for each item in your basket at checkout. At busy times this may be a little longer than normal.
You can also send items directly to someone’s address, which may be useful if it’s not possible to see them. Just add them to your Address Book in My Account and select the alternative delivery address at checkout. We’ll include a delivery note in the parcel with your account number and return details which means they can return things straight to us too.
Delivery of large items
As long as no one in your household is self-isolating, experiencing flu-like symptoms, or has recently been exposed to anyone at risk of having coronavirus, your item can be delivered to the room of your choice, or a specific ‘drop point’ (hallway, garage etc.)
Only one member of your household should be present during delivery, and a minimum distance of 2 metres must be maintained.
Most Royal Mail locations remain open, but please check before you choose to travel. For larger items, you can request your return as normal, our home collection service is available with some temporary changes. Our standard 7 days returns window still applies.
Our customer care team is available to support you with any issues or queries you may be experiencing. We would ask that you use our online support wherever possible, but if your query remains please don’t hesitate to contact us, we are here to help you.
Please stay safe and take care of yourself – and thank you so much for being a loyal customer.